Delivery and receipt of your radiators



Please read the information in the box below and ensure you can comply before ordering and arranging a delivery date. 


To keep costs to a minimum, site deliveries are made by commercial carriers.   





If there is no external damage then when you sign for the goods it is imperative that you:


-        mark the goods “unchecked” or similar.  Delete any reference to the goods “being received in good condition”; and

-        only sign for the number of parcels you actually receive.


Failure to comply will mean that later claims for damages or missing items will not be considered.



Please unwrap and thoroughly inspect your goods. 

Any visible damage or faults or missing parts must be reported to us within 24 hours of receipt – to enable us to claim a replacement / the missing part from our supplier.  Our supplier will not entertain such claims after 24 hours.



Please do not book your plumber until your goods have arrived and been checked


Date of Delivery

For in stock items, a suitable delivery date should have been arranged with you at time of order.

For out of stock items, our best estimate of delivery time will be stated on your invoice/receipt sent out with this note.  Please note that the estimated delivery date does not form part of your contract.


Time of Delivery – standard service is anytime between 9am and 5pm.   Timed deliveries can be made but at extra cost.  In some instances it may therefore be more convenient to have your radiators/valves delivered to a work address where someone is present to sign for them. In the unlikely event your goods do not arrive before 5.00pm (for standard service, or the relevant time for a timed delivery), please let us know the following day or before.  


Meeting the Delivery – someone you will need to be in at the delivery address on the delivery day to meet the delivery. If no-one is available to sign for the goods at the agreed delivery address, on the agreed delivery day, then arrangement will need to be made for re-delivery.  You will be liable for the additional costs incurred in re-delivery. Please note that, due to Health and Safety legislation, the driver is only allowed to deliver your radiator to the nearest hard standing (pavement or driveway) and is not permitted  to carry the radiators up any steps. Where a radiator is too large or heavy for one man to safely handle on his own, please ensure an able-bodied person is available at the delivery address to assist the driver.  


In the unlikely event that your radiator is damaged or otherwise visibly faulty, please ensure that you retain all the original packaging.  We cannot accept back any radiator, on the grounds of visible damage or a visible fault, if it has been plumbed in.


Pipe Centres: we can let you know the exact positions of the pipe work for any of our radiators.  This means the pipe work can be installed before you have your radiator.  Please call if you require these measurements. 


Water Treatment: The manufacturer’s guarantee will only be valid if your radiators are installed in accordance with BS5449 section five Commissioning.