and receipt of your radiators
Please read the information in the box below and
ensure you can comply before ordering and arranging a delivery date.
To keep costs to a minimum, site deliveries are
made by commercial carriers.
COURIER ARRIVES PLEASE DO NOT ACCEPT THE DELIVERY OF YOUR GOODS IF THE OUTSIDE
PACKAGING LOOKS DAMAGED.
is no external damage then when you sign for the goods it is imperative that
- mark the goods “unchecked” or
similar. Delete any reference to the
goods “being received in good condition”; and
- only sign for the number of parcels you
Failure to comply will mean that later claims for damages or missing
items will not be considered.
WITHIN 24 HOURS OF
RECEIVING YOUR RADIATORS
unwrap and thoroughly inspect your goods.
visible damage or faults or missing parts must be reported to us within 24
receipt – to enable us to claim a replacement / the
missing part from our supplier. Our
supplier will not entertain such claims after 24 hours.
Please do not book your plumber until your goods have
arrived and been checked
Date of Delivery
For in stock
items, a suitable delivery date should have been arranged with you at time of
For out of stock items, our best estimate of
delivery time will be stated on your invoice/receipt sent out with this
note. Please note that the estimated
delivery date does not form part of your contract.
Time of Delivery –
standard service is anytime between 9am and 5pm. Timed deliveries can be made but at extra
cost. In some instances it may
therefore be more convenient to have your radiators/valves delivered to a work
address where someone is present to sign for them. In the unlikely event your
goods do not arrive before 5.00pm (for standard service, or the relevant time
for a timed delivery), please let us know the following day or before.
the Delivery – someone you will need to be in at the delivery
address on the delivery day to meet the delivery. If no-one is available to
sign for the goods at the agreed delivery address, on the agreed delivery day,
then arrangement will need to be made for re-delivery. You will be liable for the additional costs
incurred in re-delivery. Please note that, due to Health and Safety
legislation, the driver is only allowed to deliver your radiator to the nearest
hard standing (pavement or driveway) and is not permitted to carry the radiators up any steps. Where a
radiator is too large or heavy for one man to safely handle on his own, please
ensure an able-bodied person is available at the delivery address to assist the
In the unlikely event that your radiator is damaged
or otherwise visibly faulty, please ensure that you retain all the original
packaging. We cannot accept back
any radiator, on the grounds of visible damage or a visible fault, if it has
been plumbed in.
Centres: we can let you know the exact positions of the pipe work
for any of our radiators. This means
the pipe work can be installed before you have your radiator. Please call if you require these
Water Treatment: The
manufacturer’s guarantee will only be valid if your radiators are installed in
accordance with BS5449 section five Commissioning.