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Terence S, Nottingham

I am currently in the process of refurbishing my Apartment and have been trying to source an all electric heating system to replace outdated and ineffective storage heaters.

Although there was an initial delay in your organisation responding to my initial enquiry, I was called today by Helena Gerwitz. She explained the reason for the delay professionally and honestly, which was very much appreciated.

The real reason for writing to you is to say how impressed I was by her. In nearly eight weeks of searching and becoming increasingly frustrated, this was the most professional, helpful and informative conversation I have had with a prospective supplier.

I don’t know if this is down to your training or Helena’s personal d dedication, but she was excellent, absolutely first rate!

Irrespective of whether or not we proceed with Feature Radiators (and I hope we do), please pass on my personal thanks to her for the great service provided so far.